Nice people in customer service dept. They want the buyer to end up with a product that is suited for their needs, example: I have spinal cord injury and severe pain from it, they pointed out the benefit of using their product midway of the back for the most relief.
Seller contacted me and even gave me a free pdf book on how to alleviate back pain. Product delivered very quickly and was packaged very well. No damage incurred during shipping. This is a very friendly seller who desires to please his/her customer.
The product arrived as scheduled, it a very comfortable lumbar support cushion. I use it at my desk and it has great support. Great company.